"x x x.
Even healthy discussions will sometimes lead to disagreements among co-workers or team members. Here are some suggested ground rules to use when a disagreement occurs:
- Remember that everyone is entitled to their own opinion, whether we agree or disagree with them.
- Take time to listen to people with whom you have a disagreement. Hear what they are saying. Repeat back to them what you heard them say. Ask if you stated their position correctly. Ask questions to obtain more information. Make it clear what points you agree and disagree on.
- Be aware that it could be they are operating under too many deadlines and expect you to know what they are up against.
- Try to see things from their perspective. Do not resort to manipulation, name-calling or demeaning a person in front of others. Be respectful of the other person. Keep a cool head and remain professional. Do not take the disagreement personally. Keep it on a purely professional basis.
- When you have an opportunity to speak (not over the top of them), restate your position. Ask questions to find out if someone else on the team can be of assistance. Is it a delegation issue? Are they comfortable with any of the solutions you suggested or all of the suggestions? If it’s not all, what aren’t they comfortable with? x x x."
